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Upgrade Your Chatbot’s IQ – Seamlessly Identify Customers with Biometrics

Chatbot are widely used today by multiple companies and organizations across the financial technology, banking, eCommerce provider, and customer support sectors. This tool automates customer interaction and saves time by reducing live human interaction. According to the Salesforce State of Service, Fourth Edition, the rate of adopting chatbots grew by 67% from 2018 to 2020. Chatbots are applications that perform… Read More »Upgrade Your Chatbot’s IQ – Seamlessly Identify Customers with Biometrics

Things to Know about Call Center Identity Verification

Identity as a Service (IaaS) providers aim to solve this problem for developers by abstracting the complexity of authentication from the developers. See the infographic from authID for more info about identity verification for mobile banking and call center identity verification.

Why Identity Management Day Matters to All of Us

The exponential advancements in technology have led to the development of the online space as a leading business tool in recent years. Websites and applications became a widely used platform for transactions. In addition, having a digital wallet enabled countless consumers to make payments and conduct other financial activities with just a few clicks on their devices. But the continual rise of… Read More »Why Identity Management Day Matters to All of Us

What is CIAM?

Businesses need an efficient Customer Identity and Access Management (CIAM) system to gain a competitive advantage in the market while expanding their customer base. Modern consumers look for brands that can provide what they need, including fast, convenient, and secured digital services. Research from Walker Information had predicted that customer experience would surpass product quality and price as the key… Read More »What is CIAM?

How Dynamics Business Central Connects with Your Office Tools

When it comes to business, it is only normal to exert your best efforts, including investing in the tools you will use. The advancement of technology has paved the way for many technological innovations. This leads us today, where many industries have many options for their software selection process. Most of these software programs promise to make your lives more… Read More »How Dynamics Business Central Connects with Your Office Tools