With the domination of digital technology, instant messaging solutions and platforms are used to more than just converse with people around the globe. They are also utilized in business to exchange necessary information.
WhatsApp has become prominent for business communication. It was later developed to include a business app to allow companies to interact directly with their customers. However, similar to other mobile messaging apps, WhatsApp must also comply with FINRA’s regulations to ensure that no irregularities circulate in its platform when used in business.
This paved the way for WhatsApp recordkeeping, as securing all data and messages for legal purposes is now required. This requirement will include recording critical data like text messages, images, videos, and calls.
Meanwhile, WhatsApp has experienced issues with staying compliant, such as needing more advanced archiving options and internal backup, as it openly allows users to permanently delete messages without keeping records.
The Role of Third-Party Archiving Solution
While WhatsApp’s archiving features are lacking, the usage of third-party archiving software has become the key to ensuring the recordkeeping of data. This has also become the solution to help WhatsApp’s regulatory compliance.
Instant Monitoring
With this third-party software, WhatsApp call monitoring is now possible. Its instant messaging capture feature allows one to record all calls, messages, and multimedia files instantly, even if the sender erased them.
Provide Archiving Storage
Unlike WhatsApp‘s native features, this third-party software securely encrypts and records data using modern technologies. The collected information is then backed up and stored in a cloud storage device.
Centralized Storage
Third-party archiving solutions for WhatsApp also help centralize the collated data for easy compliance review. Archived data, including messages, emails, and calls, will be stored in one place, using a storage device only to keep it secure.
Final Thoughts
Still, there is a long list of the functions and benefits of using third-party solutions. Although WhatsApp has its native archiving feature, having more convenient software for archiving business data is a must to ensure the platform’s regulatory compliance and prevent sanctions. While business communication on such platforms is now the trend, adhering to regulations shall be the priority to keep the business running smoothly with no conflicts.Â
Read more at TeleMessage to learn more about the importance of compliance with communication regulations.